Refund and Returns Policy
RETURNS & REFUNDS
We hope you love your new LifeSaver product. However, if for any reason you change your mind, return your product to Icon LifeSaver within 14 days following your receipt of the product, and a refund will be issued. Refunds are generally processed within 7 days after we receive the returned items. Please ensure all items to be returned are in a re-saleable condition, in original undamaged packaging with all labels attached, and have not been primed (activation of the cartridge) or otherwise used. When positing your item(s) back to us, it is strongly recommended you obtain proof of postage and tracking details. Please ensure all items are well packaged and are marked clearly as ‘RETURNS’ on any customs label of documentation. Please include a copy of your invoice. After goods have been inspected by us and deemed to be of re-saleable condition, you will receive a full refund of the purchase price minus any incurred shipping charges in the case of non-faulty items.
Please note – you are responsible for the cost of returning unwanted product, and for the value of the goods if they are damaged as a result of handling or in the return transit to Icon LifeSaver.
FAULTY ITEMS
LifeSaver products are warranted against manufacturing defect for 2 years from date of purchase. If within 28 days of purchase goods returned to us are deemed faulty, incorrect or damaged, you will receive either a full refund, repair or replacement, plus reimbursement for the return delivery charge when postage receipt is provided (up to a maximum of £20). After 28 days you may return any item for inspection if you believe it to be faulty, and we may either repair, replace or refund at our discretion if the item is deemed defective. Please ensure all items are well packaged. Please note you are responsible for the value of goods if they are damaged as a result of handling or in the return transit to Icon LifeSaver. Please email info@iconlifesaver.com prior to returning goods.
Water is weight, why carry it?
- LifeSaver products purify water at the point you need it.
- Our range of products are light, portable, robust and versatile.
- They achieve excellent flow rates.
- They are quick and easy to deploy and maintain.
- LifeSaver purifies untreated and contaminated water from numerous sources including rainwater, ponds, rivers, bore holes and tanked water. It is transformed instantly into microbiologically clean drinking water.
- Patented ultra-filtration technology removes a minimum of 99.99% of all viruses, bacteria, cysts and microplastics.
Unrivalled military and consumer grade testing to the toughest requirements
- We test our products at independent labs using the full protocols created by NSF (National Sanitation Foundation). NSF P231 – Microbiological Water Purifiers & NSF P248 Military Operation Microbiological Water Purifiers. These are running 10.5 day tests that use multiple sources of water (including imitated sewage), to stress the purifier and check it will work for you in all scenarios.
- No chemicals or electricity required for operation.
- All products feature our FailSafe technology - The last drop is as clean as the first drop. The flow rate reduces when the cartridge needs replacing.
- Cartridges have a large capacity - life span is dependent on usage and the quality of water is before purifying.
- LifeSaver is cost effective as it typically produces clean water at less than a cent a litre.
